JOB TITLE:          Tenants Insurance Sales Manager

REPORTING TO:   Sales, Marketing and Operations Director

LOCATION:          Lincoln Head Office

SPAN OF CONTROL:  30 heads, but with aggressive expansion plans

MAIN PURPOSE OF THE ROLE: 

HomeLet is the market leading provider of referencing and insurance to the lettings industry. HomeLet provides a first class service to the Letting Industry. To deliver stretching revenue targets for HomeLet’s Tenant products through direct channels and relationship building. To deliver an exceptional service to our customers.

HomeLet has very ambitious plans to increase its customer base in 2011. This person will LOVE sales.

Key Tasks and Accountabilities:

• To manage inbound and outbound teams to maximise revenue, and deliver stretching revenue targets.

• To manage the service and quality of the unit to deliver an exceptional customer experience

• To manage the renewals rates across all Tenants products and maximise company revenue through renewals

• Motivate and inspire your team to a high level of staff engagement.

• Work with the Sales and Marketing to produce effective campaigns that drive revenue.

• Work with Marketing to maximise our Tenants revenue income stream from the internet.

• To manage line managers to deliver their team and department targets.

• To coach and develop line managers, enabling them to better coach and develop their teams.

• To seek and deliver continuous process improvement.

• To deliver regular, timely and appropriate team communication

• To recruit quality staff whom will live by our values, ensuring we are always working at optimum headcount.

• To ensure your team create an area which is performance driven and focussed on ownership

• Implement the company’s policies and strategies within your teams  

• Manage, motivate, develop and lead members of the Lincoln Management team, through developing and implementing an effective reward and recognition, training and development program.

• Manage resources efficiently and effectively to achieve the sales and customer services objectives

• Take a leadership role in establishing and developing the company’s culture and values

• To live and breathe the HomeLet values.

• To identify areas of opportunity for us to take our Landlord products to a higher level, and then implement

• To review complaints and grievances and ensure solutions are implemented to reduce and resolve current and future issues

• To manage the Tenant team either within or below your cost budget

• To understand what our customers want from us and then implement the most effective way of delivering this for them

• To ensure consistency of people management across all Insurance  functions

PERSON SPECIFICATION –

Education/Qualifications(or equivalent)

Essential

• 5 GCSE’s Level C or O Level equivalent qualification in English & Maths

• Sales qualification

Experience/Knowledge

Essential

• Previous management experience in a call centre.

• Previous experience of managing an outbound team to deliver sales results.

• Minimum of 8 years experience

Experience/Knowledge

Desirable

• Previous experience in the Lettings sector

Skills / Aptitudes

Essential

• Good Written and Verbal communication.

• Able to communicate on all levels

• Able to chair meetings

• Ability to prioritise and delegate work.

• Ability to train, monitor and coach others

Skills / Aptitudes

Desirable

• Good organisation skills

Personal Attributes

Essential

• Sales Focussed

• Driven to deliver

• Able to deal with stressful environment.

• Honest, hardworking,

• Motivated and able to motivate others.

• Must be approachable at all times

• Team Player