JOB TITLE:           Debt Recovery Clerk

REPORTING TO:    Legal and Claims Manager and Former Tenant Collection Supervisor

MAIN PURPOSE OF THE ROLE: 

To administer and process the recovery of rent guarantee and costs from former tenants. 

KEY TASKS AND ACCOUNTABILITES:

• Input new case details on the Keyhouse system. 

• Administer and monitor recovery of rent guarantee payments and costs from former tenants and guarantors.

• Deal with general correspondence and telephone calls with agents, landlords and former tenants and deal with queries.

• Complete cheque requests for recovered monies and pay to HomeLet or landlords once cleared. 

• Action the steps necessary to pursue former tenants for rent guarantee monies and costs due to insurer/insured from former tenants, which will include demand letters, and preparation of and pursuing of all types of Court enforcement proceedings.

• Instruct Counsel/Solicitor agents to deal with enforcement hearings, responding to their correspondence and providing instructions as required.

• Deal with the archiving and retrieval of files for review.

• Making up of “secondary copy” files from main files.

PERSON SPECIFICATION –

Education/Qualifications(or equivalent)

Essential

• Three GCSE results – A,B,C

Desirable

Education/Qualifications(or equivalent)

• English and Maths GCSE

• ILEX Part I or above

Experience/Knowledge

Essential

• Proven administrative and customer facing experience

Experience/Knowledge

Essential

• Previous Sales Experience –proven track record

• Knowledge of the Lettings industry

Experience/Knowledge

Desirable

• Claims Handling experience

Skills / Aptitudes

Essential

• Numerate, ability to work under pressure and good computer skills

• Ability to self-manage and prioritise. Must have high level of accuracy.

Skills / Aptitudes

Desirable

• Team building, initiative

Personal Attributes

Essential

• Calm, friendly and organised