JOB DESCRIPTION

JOB TITLE:  TRAINING OFFICER

REPORTING TO:  OPERATIONS MANAGER 

MAIN PURPOSE OF THE ROLE: 

To take a pro-active role in the development and delivery of training across Deacon to ensure all staff are fully and correctly trained and suitably equipped with the skills to perform in their jobs to the best of their ability. To support the Operations Manager to ensure that training functions effectively and professionally at all times.  Works closely the Management team to understand training needs and what is required to support the business most effectively.

KEY TASKS AND ACCOUNTABILITES :

 To produce and implement relevant induction training programmes for all members of staff.

 To produce ongoing refresher and development training programmes for all current members of staff (in groups or individually).

 To understand, produce, communicate and train any changes to the business such as price changes, product launches etc through training.

 To prepare, design, develop and deliver new training courses and be responsible for their evaluation and improvement.

 To learn and be an expert in all training you deliver.

 To deliver training of a high standard.

 Responsible for ensuring the business benefit from all training delivered

 To design, produce and maintain training resources.

 To adhere to the Training & Competency Procedure/Processes set out by Barbon.

 To attend and learn any external training courses delivered so we can then deliver internally.

 To proactively identify where possible any ad-hoc training requirements of staff and communicate these so the relevant training can be planned and delivered.

 To coach quality check staff, team leaders and managers and feedback on their performance.

 To be responsible for maintaining the training library and the ongoing review and quality assessment of all training materials.

 Check and assess training material against process.

PERSON SPECIFICATION –

Education / Qualifications

Essential

A level grade C or equivalent including English language or literature

Education / Qualifications

Desirable

Degree level or equivalent qualification, CIPD or equivalent training qualification.

Experience / Knowledge

Essential

Proven years previous experience in a training/teaching role

Be able to train people of all levels

Be able to design training material to a high standard

Experience / Knowledge

Desirable

Advanced level user of all relevant Microsoft applications.  MS Word, Outlook, Power Point, Access, Visio & Project

Personal Attributes

Essential

Friendly and Approachable nature

Good team player

Open to feedback

Confident

Quick Learner

Creative

Proactive

Adapts quickly to change

Logical thinking

Good communicator

Initiative

Honest and hardworking

Good listener

Flexibility/ Adaptability

Patient

Attention to detail

Personal Attributes

Desirable

Innovation

Determination

Analytical