JOB TITLE:   Account Manager

REPORTING TO:   Head of Account Management

MAIN PURPOSE OF THE ROLE:

To develop business and maximise income through relationship management with both existing and new HomeLet accounts. To ensure retention of accounts using a consistent contact strategy. To demonstrate detailed knowledge of current market conditions in the lettings industry, HomeLet and competitors products ensuring credibility with clients and re-affirming our Market Leader status. To play a central role in introducing new products to the market.

KEY TASKS AND ACCOUNTABILITES :

• Provide telephone account management to agents in all geographical areas

• Influence positively both product choice and volumes to achieve growth in both conversion rates and income

• Provide accurate and effective records of customer interaction demonstrating a clear and consistent approach to maximising our customers business potential

• Clearly demonstrate growth from General Account to Key Account level

• Meet set sales targets for growth

• Monitor and follow up on all product training completed with agents

• Deal effectively and take ownership of client queries.  Escalate where appropriate.

• Liaise with other business areas to achieve aims and objectives of the department and to ‘delight’ our customers

• Proactively pursue personal development and achievement against target

• Act in a professional manner at all times

• Any other duties that the company may reasonably ask you to perform which are within your skill sets

PERSON SPECIFICATION –

Education/Qualifications(or equivalent)

Essential

• GCSE in English Language and Maths at C or above

Experience/Knowledge

Desirable

• English language ’ A’ level

Experience/Knowledge

Essential

• Knowledge of the industry, Letting agents

• Experience dealing with customers

• Knowledge of Microsoft Word, Excel and Powerpoint, Outlook

• Sales experience

• Complaints handling experience

• Advanced database / excel skills

Experience/Knowledge

Desirable

• Sales experience

• Complaints handling experience

• Advanced database / excel skills

Skills / Aptitudes

Essential

• Accuracy and attention to details

• People skills

• Sales skills

• Excellent communication skills verbal and written

• Influencing Skills

• Ability to work under own initiative

• Proactively make improvements

• Organisational skills

• Generating and sharing ideas

• Team Builder

Skills / Aptitudes

Desirable

• Knowledge of spreadsheets and performance management

Personal Attributes

Essential

• Results orientated

• Self motivated

• Clear customer insights

• Ability to work at all levels of management

• Able to work as part of a team