JOB TITLE:  Team Support

REPORTING TO:  Team Leader - Referencing

LOCATION:  Lincoln

 

MAIN PURPOSE OF THE ROLE:

HomeLet provides a service to the Letting Industry. The main client base is made up entirely of Property Management Agencies and Letting Agents who fax/e-mail application forms to us for assessment.

KEY TASKS AND ACCOUNTABILITIES

• Log on and complete all returned financial and landlord reference responses

• Contact referees and customer with any missing information either via telephone/email/fax

• Complete all of the incomplete Tenancy Application Scores

• Action email contact from customers and clients either via telephone or email

• All company applications to be logged on to the system

• All Connect and call centre queries dealt with and agent updated

• All  calls FSA and DPA compliant

• Support team to hit team targets

• To identify and make recommendations for improvements to current working practices as required

• To take ownership and responsibility of your work 

• To update team visuals with targets and figures

• To be aware of the department targets and ensure you influence this in a positive way

• Highlight to team leader when service standards are not being met

• To consistently demonstrate the Power Of One to every customer you deal with

• To work towards stepping stones development

• To manage your own time in line with work volumes

Education / Qualifications

GCSE C or above

Essential

• English and Maths

Education / Qualifications

GCSE C or above

Desirable

• ECDL of CLAIT NVQ Business Admin

Experience / Knowledge

Essential

• Previous experience of administering an insurance product

Skills / Aptitudes 

Essential 

• Good Written and Verbal Communication.

• Good telephone manner.

• Ability to prioritise work

Skills/Aptitudes

Desirable 

• Good organisation skills.

Personal Attributes

Essential 

• Able to deal with stressful Environment.

• Honest, hardworking,

• Motivated

Personal Attributes

Desirable

• Team Player